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Dispute Resolution Manager

Melbourne - Eastern Suburbs, Victoria, Australia
29th May 2018
The Next Step - Melbourne - 2747802
  • Workplace relations focus
  • Circa $130K package
  • Eastern suburbs, permanent
The Company
This volunteer and community based services organisation operates across the breadth of Victoria and has a deep history of engaging and working with the people of this great state.  
The role
Reporting to the Head of Workplace Relations, this role acts as the primary contact and escalation point for the management of dispute resolution matters in accordance with relevant legislation, policies, procedures and industrial agreements. This role will play a key role in identifying process improvement and undertaking coaching and educating frontline leaders so that they are better equipped to proactively manage matters.
Your experience
In order to succeed in this role, you must bring the following skills and expertise;  
  • Specialist knowledge of complaints handling procedures ideally within a regulatory or government setting
  • Ability to resolve complex issues in accordance with relevant legislation, regulations and guidelines
  • Strong attention to detail with the ability to prepare complex documentation for a range of audiences
  • Prior experience in managing complex and sensitive investigations and grievance matters
  • A naturally consultative style with strong relationship management skills
  • Composure under pressure with the ability to influence managers to deliver quality outcomes.
  • Ability to build trusting relationships, and ensure that communications with all parties are consistent and transparent.
We encourage you to apply to have your application assessed as soon as possible. 
About Applying
Click "Apply for this job" below to apply for this role.


all_tns_melbThe Next Step
Level 1, Suite 1.02
838 Collins Street
Docklands VIC 3008
P: 03 9664-0900
F: 03 9664-0901