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APS3 / APS4 Administration and Support Roles, Bulk Recruitment

Canberra, Australian Capital Territory, Australia
2nd April 2024
Hays - ANZ - 2855640

Ongoing / Non-ongoing Vacancies, Full-time / Part-time with Comcare

Your new employer
Are you looking for challenging, rewarding work and to take the next step in your career? Comcare's Claims Management Group (CMG) are seeking driven individuals like you to join CMG to support employees in their recovery and return to work. In doing so, we can make a positive impact on people's lives, their employer, and the broader community. Here is an opportunity to progress your service delivery knowledge and skills in an organisation promoting positive outcomes in the workplace.
Positions we are looking to fill:
  • APS3 Administration Officers
  • APS4 Support Officers
Your new role
This recruitment relates to APS3 Administration Officers and APS4 Support Officers roles in both Claims Operations and Claims Administration and Income Support teams.
APS3 Administration Officers and APS4 Support Officers in the Claims Operations teams provide assistance and support to Claims Managers in the management of worker's compensation claims. As part of their duties, they may be required to read and review sensitive information including clinical information and medical reports, as well as have direct contact with employees who are injured or unwell.
APS3 Administration Officers and APS4 Support Officers within the Claims Administration and Income Support team support client services and claim transactions such as the calculation of weekly incapacity benefits and processing accounts payable. APS4 roles in this team would be suitable for applicants with finance experience.

What you'll need to succeed

  • Ability to identify, gather, record, analyse and share information to inform decisions in a service delivery context
  • Resilient, responsive and collaborative with a proven commitment to individual and team outcomes
  • Effective communication skills to confidently communicate with colleagues, stakeholders and customers
  • At the APS3 level, experience undertaking procedural, clerical, administrative or operational tasks, including data entry
  • At the APS4 level, experience working in service delivery operations with ability to identify and mitigate risks that will impact outcomes
  • At the APS4 level for the Claims Administration and Income Support team, experience in financial and processing functions

These roles would be suitable for applicants seeking entry-level opportunities. Data entry, administration and customer service experience will be an advantage. Comcare encourages applications from university graduates, students and those seeking part time working arrangements.

What we offer
  • A dynamic workplace - get on board and make a difference!
  • Generous remuneration and leave entitlements
  • 15.4% superannuation
  • Flexible working arrangements, employee wellness and employee assistance programs
  • Learning and development opportunities - move up and along your desired career path
  • Study leave and study options available
  • For more information on benefits, visit 'What we offer'
How to apply
DO NOT HIT APPLY NOW BUTTON. Instructions below on how to apply:
Applications received through the Comcare portal will NOT be considered.
Applications must be emailed to:
Your application must include:
1. Your resume
2. An expression of interest (written summary, maximum 2 pages) outlining what you could bring to the position including your skills, experience and knowledge relevant to the job specific capabilities which are listed in the Job Pack (page 5) available via:
3. Please ensure your name is on each page of your resume and expression of interest. Please indicate in your application which APS level(s) and role(s) you are applying for.

Closing date

Sunday, 14th April 202 at 11:59pm (Australian Eastern Standard Time)

RecruitAbility Scheme

Comcare is committed to supporting the employment and career development of people with disability. Our participation in the APS RecruitAbility scheme means you will be progressed to further assessment if you declare you have a disability, opt into the scheme and meet the minimum requirements for the position.