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Customer Service Officer - Werribee

Western Suburbs Melbourne, Victoria, Australia
14th June 2022
Hays - ANZ - 2637456
  • Located in Werribee
  • A range of employee benefits
  • Study support

Join MEGT's Employment Services Division and be part of the new Workforce Australia contract!

About MEGT
MEGT is an Australian not-for-profit business which has helped create great job outcomes for more than one million Australians since 1982.
Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We are committed to providing an inclusive and collaborative environment for our staff, while our aim is to ensure our people are engaged, motivated and prepared with the skills and capabilities to thrive.
With a strong Purpose and set of Values, MEGT offers a positive and supportive environment with benefits including an extra three days' paid leave at Christmas. Are you up for the challenge?

The MEGT Difference
Some of the benefits we offer include:

  • 17.5% leave loading
  • 3-day Christmas-New Year closedown as a gift
  • Reward gateway offering discounts across well-known brands
  • Employee Assistant Program
  • Option to purchase uniform with company credits
  • Career progression within a national growing organisation

The Opportunity

Join MEGT's Employment Services Division and be part of the new Workforce Australia contract commencing from 1st July 2022 (roles commencing earlier). MEGT will be delivering Enhanced Services in the Western Melbourne region and we are looking for Customer Service Officers in the Werribee office.

The Customer Service Officer role is responsible for providing high quality customer experience and first point of contact for job seekers and the general public in the delivery of the Workforce Australia Deed.

The purpose of this role is to be the first point of contact for a MEGT Workforce Australia site for face to face, phone, email, and online enquiries, as well as to support the Site Lead and team members, in the delivery of the Workforce Australia contract and in the administration and general day to day running of the site.

About you

  • Previous experience in the Employment Services sector desirable
  • A demonstrated understanding of working with job seekers and the barriers facing them to employment opportunities.
  • Experience in high-level customer centric/service role, working towards KPIs and targets, in line with the team and organisation's objectives.
  • Having a sense of maturity, professionalism and passion for learning and customer satisfaction.
  • Ability to work unsupervised in a small team, acting with trust and integrity.
  • Demonstrated commitment to self-improvement, ability to take initiative and exceed the needs of MEGT customers.
  • Ability to work collaboratively and consultatively with customers at varying levels of responsibility at an organisation.
  • Current drivers' licence.

If successful, you will be required to undergo Police Check and a WWC. All MEGT employees must be fully vaccinated with an approved COVID-19 Vaccine and provide evidence of vaccination.

How to apply
To apply, please send your resume to Please apply sooner rather than later as we'll be reviewing applications as they come in and interviewing soon!

SA Licence number : LHS 297508