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Workforce Management and Reporting Analyst

Location:
Brisbane CBD, Queensland, Australia
Posted:
11th February 2020
Advertiser:
HR Partners Brisbane - 14M0410679
  • Join the team in a newly created role
  • Apply your call centre knowledge to conduct data analysis
  • Act as a mentor to inspire others in process improvement

Role Requirements:

  • Conduct data analysis and provide reporting and data driven insights of key performance metrics.
  • Set up new forecasts and processes that may not have been developed.
  • Create forecasting models for processes.
  • Conduct weekly forecasting meetings with the leadership team.
  • Ensure the recruitment strategy allows for scale/growth.

The successful candidate should possess the following (but not limited to):

  • Proven track record in Workforce Planning (ideally in call centre environment).
  • Extensive understanding of the work planning function.
  • Advanced Excel skills.
  • Excellent analytical skills.
  • Strong business acumen.
  • Excellent stakeholder management skills.
  • Effective coaching skills.
  • Excellent problem solving skills.
  • Demonstrated process improvement mindset.
  • Ability to quantify process improvement benefits.

Please contact Stephen Butler on 07 3031 3282 for a confidential discussion and more information about the role.

At HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

 

HR Partnershrpdigbymorgan_175_175
Level 18, 66 Eagle Street
Brisbane
Ph: +61 7 3031 3291
www.hrpartners.com.au