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Workforce Management Team Leader - Contract

Brisbane, Queensland, Australia
2nd June 2021
Hays - ANZ - 2513381
  • Federal Government
  • Six Month with Potential Extenstion
  • Brisbane Inner North

Workforce Manager | Federal Government | Inner North Brisbane

Your new company
You will be joining a large Federal Government agency with a strong presence across the East Coast. Working in a specialised business centre, this area has a national oversight of workload management and resourcing.

Your new role
As the Workforce Management Team Leader, your responsibilities will include:

  • Build and maintain positive relationships with stakeholders including collaborate with leadership on day-to-day forecasts, resources, scheduling and business performance.
  • Effective forecast to ensure accurate distribution of resources to meet multiple workload demands, aligned with SLA and other operational needs. Identify and provide advice on coverage and emerging risks.
  • Plan and manage the identification and allocation of overtime resourcing.
  • Provide support to schedulers and guide them on any required changes to forecasts and schedules.
  • Manage schedules, monitor service levels in real time, to make required adjustments and ensure efficiencies are maintained.
  • Support in identification, development, and implementation of business improvement initiatives.
  • Reviewing the effectiveness of practices.
  • Support team in documenting processes and creating relevant Work Instructions/Guidelines.
  • Promote importance of capturing correct, reliable data. Proactively review data resources.
  • Leadership responsibilities, including managing team performance, feedback, development.
  • Quality assurance of schedules and data sources and outgoing communications to stakeholders.
  • Clearly communicate and support team/organisational goals and objectives.

What you'll need to succeed

To be successful in this role you will need:

  • Ability to lead, develop and manage high performing teams.
  • Work as an effective and supportive team leader, including the ability be a leader in a geographically dispersed team.
  • The ability to facilitate, support and drive a positive team environment, including in the broader branch and regional location.
  • Behave professionally, using good judgement and common sense.
  • Ability to confidently present messages in a clear, concise and articulate manner
  • Ability to communicate and negotiate with influence.
  • Attention to detail and quality.
  • Ability to manage competing priorities in a dynamic environment.
  • Work well under pressure.
  • Multi-task and adapt to new challenges while remaining calm and composed.
  • Show initiative and ability to problem solve.
Due to the nature of this role you must be an Australian Citizen.

What you'll get in return
On offer is an attractive hourly rate with a exciting and diverse department.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508